Business Hours Phone

(909) 585-2565

After Hours Phone

(909) 585-2567
Slide 1
Image is not available

The Customer Service department of the Big Bear City Community Services District strives to provide the best possible service for our customers.

Slide 2
Image is not available

Providing quality water to the customers of Big Bear City Community Services District is important to us.

Slide 3
Image is not available

Big Bear City Community Services District has been providing trash collection services to the public for over 45 years.

How may we help you?

The customer service department is available to provide you with any assistance needed in doing business with the C.S.D. On this page you will find many helpful links to information and down-loadable forms for your convenience. Should you need personal assistance we are just a phone call away or walk in service is available at our business office during regular business hours.

Customer Service Announcements

Snow Removal Reimbursement Program

San Bernardino County is offering up to $500 in reimbursement to mountain residents and business owners to cover snow removal costs on private driveways, walkways, and roads.

Community Clean-Up Day and Electronic...

The Big Bear Community Services District Solid Waste Department has announced that they are holding three (3) Community Clean-Up Days in 2023. The events will be held on April 15 th , July 15 th , and October 14 th , from 9:00 am to 2:00 pm at the Big Bear City CSD Paradise Maintenance Yard at Paradise Road and 417 Grenfall Lane in Big Bear City....

Featured Articles

Bear Valley Basin Groundwater Sustainability Plan

After several interactive workshops, agencies and local stakeholders have provided...

Replenish Big Bear launches educational project website

Replenish Big Bear launches educational project website BIG BEAR — The water...

Call Or Click Before You Dig

Buried utilities can exist just about anywhere on your property - hence the...


All improved properties in the District are charged annually for mandatory household refuse collection service. The District provides a 96-gallon refuse cart and a 64-gallon recycle cart for each household with an identifier specific to the property. All refuse including yard waste, tree trimmings, and ashes must be placed inside the black cart with the lid closed to ensure pickup. Please ensure your ashes are completely cool by adding water until they have a “soupy” consistency. Your ashes must then be bagged and placed in your cart. Recyclable items include: aluminum, plastics with symbols 1-7, clear and colored glass, newspapers, magazines, broken down cardboard, aerosol cans and tin. Comingled recycle items are to be placed directly in the blue cart loose and not bagged.

Please be sure to set out refuse and recycle for collection by 6:00 a.m. on the morning of regular weekly pickup. Carts are to be placed at least three (3) feet from any obstruction such as other carts, mailboxes, vehicles, structures, etc. In addition, be sure your cart is accessible and not blocked by snow or debris.

If you experience any issues with your cart (broken lid or broken wheels) please contact our office at (909) 585-2565 to arrange for repairs. If your cart is lost, stolen, or damaged by the property owner/tenant, there is a $100 replacement fee. Reference the Solid Waste Fee Schedule below for information about other fees.


Collapse All
Expand All
Filename Size Date
An Adobe Acrobat file Solid Waste Fee Schedule 2023.pdf 104.92 KB 2023-01-09