Residential Collection FAQ’s
Placement: To ensure collection, all District provided containers must be placed street side by 6:00 a.m. on collection day. Carts are to be placed at least three (3) feet from any obstruction such as other carts, mailboxes, vehicles, fences, etc. with the handles facing the house. Utilizing any container other than those provided by the District is prohibited. Please watch the placement video below for further details.
Yard Waste: All pine needles and yard trimmings should be placed inside your black refuse cart. Yard waste can be bagged or loose. No stumps or other large pieces of wood are permitted. No separate yard waste cart is available, however temporary carts and dumpsters are available for rent as needed. Please refer to the container rental pages for details and pricing.
Ashes: Do not put hot ashes in the refuse cart. Soak ashes in water until they reach a ‘soupy’ consistency before bagging and placing inside the black refuse cart. Ashes will not be collected from separate personal containers. Property owners are responsible for damage to the refuse cart caused by improper disposal of ashes. Detailed information about proper ash handling can be found in the informational video below.
Bulky Items: The District does not pick-up bulky items street side. Dumpsters are available for rent, and free community clean-up days are provided during the summer months at our Paradise Maintenance Yard. Refer to the calendar or community clean-up day page for details.
Items not acceptable for collection: dead animals, metal objects, rocks, dirt, concrete, asphalt, tires, paint, motor oil, or any household hazardous/toxic waste, carpet, TV’s, computers, and other electronics.
Inclement Weather: If the District cannot safely collect refuse and/or recycling due to inclement weather, service will continue the following week or when weather permits.
Locking Carts: The District has a limited number of locking carts available by request in approved areas. The locking cart is not animal/bear/burro proof. Should animals create a scattered trash mess, the property owner is responsible for clean-up. Failure to do so may result in litter abatement fees.
Mini-Cart Exchange: The District will exchange a standard refuse cart with a 32-gallon mini-cart for residents who are not physically able to properly place their 96-gallon cart for collection.
Cart Roll-Out Service: The District provides assistance to residents who are not physically able to properly place the 96-gallon cart for collection. Qualified residents must complete an application and provide certification of physically disability.
Cart Removal: Part-time residents may request removal of their refuse cart, or the District may remove a cart for unauthorized or neighbor use. Property owners are responsible for damage to their cart, and are discouraged from allowing neighbors access to their cart. Please note that removal of the refuse cart does not exempt a property from the District’s mandatory solid waste charges.
County Transfer Station: Excess waste and bulky items can be taken to the Big Bear Transfer Station located at 38550 Holcomb Valley Road, Monday – Saturday from 8:00 a.m. to 4:30 p.m. Visit San Bernardino County Department of Public Works - Solid Waste Management Division for details.
Please call the office at (909) 585-2565 for further details or with additional questions.
Please watch the videos below for cart preparation and placement information.
Thank you for your patience and helping us keep our community clean!